The Return Process

Our 30 Days Return Policy is applicable to all purchases in Peninsular Malaysia except for customised items, mattress, pillow, bolster, paintings, rugs, faux plants, floor lamps and tables lamps and other decorative items.

For our customers in East Malaysia, we regret to inform you that purchases are not entitled to our standard return policy. We kindly request that you carefully inspect your items on the spot. In the event that you find it necessary to return an item, please provide us with additional photos or videos and contact our customer service for assistance. Thank you for your understanding.

From the date of receipt until the 30th day, the customer may schedule a return, no questions asked. However, returns made during this period are subject to a 5% restocking fee.

For more details, please read our Terms and conditions from here.

Your request will be processed within 5 - 7 business days after we have received your return. Refunds will be issued using banking details from your purchase.

All refunds will be credited to the customer's original form of payment. If the order was paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the funds will be refunded into the customer's account.

Once the return item(s) arrives back at our warehouse, the items will be inspected. Should the products return in good and acceptable conditions, we'll process the refund within the next 5 - 7 business days and the customer will be notified via email.

If you are not at home when pick-up is scheduled, our third party courier will reschedule another visit with RM150 charged as a compensation fee, which will be deducted promptly from the refund amount.

Customers may reject and request to return the item(s) received on the spot during the delivery session prior to acknowledging receipt of the item(s) is in good and agreeable condition.

Customers are to contact our customer service crew by email within 48 hours upon received date. We will arrange to send the correct item without any additional charges.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and associated fees.

Please ensure that returned products meet all of the following returnable conditions:

CUURA Space will not entertain any requests for return or exchange due to differences in shades of colour, unless colour of product(s) received are completely different from what was described or shown in the picture in cuura.space.

All return requests must be approved by CUURA Space before proceeding with the following steps.

The return or exchange of a purchased product must be reported to the Customer Service team within 48 hours from the receiving date. The customer must provide pictures of defective / damaged item(s) and email us at hello@cuura.space. Any damaged or faulty claims after two (2) days of delivery will not be accepted as a refund.

For any returns requested due to manufacturing defects or our negligence, we will bear all incurring costs to ensure the customer receives the item(s) as per purchase order.

If the customer discovers missing/damaged goods upon inspection or within 48 hours, the customer can return the goods on the spot and contact our customer service team.

CUURA Space reserves the right to reject any returns if the product does not meet all of the above conditions and if it's no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

We reserve the right to amend these Terms and Conditions and our policies at any time at its sole discretion without prior notice. All amendments to these Terms and Conditions, including our policies will be posted on our website effective immediately. Your continued use of the website constitutes acceptance of the amended Terms and Conditions.

We offer a three year warranty on sofas and/or armchairs and/or bed frames against manufacturing defects. Warranty is applicable to the original owner effective from the date of delivery.

Other products, excluding sofas, armchairs and bedframes, will only be provided a 1 year warranty.

Paintings, rugs, faux plants, floor lamps and table lamps are not covered by any warranty.

This guarantee applies to domestic use only and covers defects in material and workmanship in frames and seat and back cushions when used with the intended frames.

Below you will find a list of all Limited Warranty information for Goods with Warranty, sold on the Website. This information will also be available with your Goods purchased.

We warrant that the Goods delivered to you will correspond with their specification, with their allowed tolerance level. The detailed information of each Limited Warranty is described alongside each Product below. The Warranties are valid from the date of purchase and the original purchase receipt is required as proof of purchase.

To receive warranty service, kindly complete the Book An Inspection with your proof of purchase and other relevant information regarding the matter. With your cooperation, we will evaluate to examine if the Product is covered under its Limited Warranty. We will then, at our choice, either send the defective Product for repairs or replace it with the same or a comparable Product. The cost of repair will depend on the Warranty terms of each Product. The cost of transportation for repair is to be borne by you. All terms will not apply in cases where repair work has not been authorised by us. Any defective parts removed in the course of repair works will be our property. If a replacement is required, we will constitute what will be an appropriate replacement.

We do not warrant that our Products will cure or relieve any medical conditions that you may have. The Limited Warranties apply to the original purchaser of the Product and are non-transferable. For details of the Limited Warranty, refer to the Limited Warranty terms of each Product below. We will not be liable for Products after the expiry of the Warranty Period.

Depending on the Sommni Guaranteed Sleep Experience option you have chosen, you are eligible for a return if you are deemed unsatisfied with your Sommni mattress for any given reason. If you wish to return your Sommni mattress, notify us in writing via the Contact page.