30 Days Return Policy
Our 30 Days Return Policy is applicable to all purchases in Peninsular Malaysia except for customised items, mattress, pillow, bolster, paintings, rugs, faux plants, floor lamps and tables lamps and other decorative items.
For our customers in East Malaysia, we regret to inform you that purchases are not entitled to our standard return policy. We kindly request that you carefully inspect your items on the spot. In the event that you find it necessary to return an item, please provide us with additional photos or videos and contact our customer service for assistance. Thank you for your understanding.
From the date of receipt until the 30th day, the customer may schedule a return, no questions asked. However, returns made during this period are subject to a 5% restocking fee.
How will I get my refund?
Your request will be processed within 5 - 7 business days after we have received your return. Refunds will be issued using banking details from your purchase.
All refunds will be credited to the customer's original form of payment. If the order was paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the funds will be refunded into the customer's account.
Note: The original shipping fee, installation fees and shipping guarantee are non-refundable for orders below RM2,000 for Klang Valley and RM5,000 for other states.
30-Day Return Policy REFUNDS
Once the return item(s) arrives back at our warehouse, the items will be inspected. Should the products return in good and acceptable conditions, we'll process the refund within the next 5 - 7 business days and the customer will be notified via email.
If you are not at home when pick-up is scheduled, our third party courier will reschedule another visit with RM150 charged as a compensation fee, which will be deducted promptly from the refund amount.
If Incorrect item(s) being delivered
Customers may reject and request to return the item(s) received on the spot during the delivery session prior to acknowledging receipt of the item(s) is in good and agreeable condition.
Customers are to contact our customer service crew by email within 48 hours upon received date. We will arrange to send the correct item without any additional charges.
Defective Product Return Eligibility
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and associated fees.
Please ensure that returned products meet all of the following returnable conditions:
CUURA Space will not entertain any requests for return or exchange due to differences in shades of colour, unless colour of product(s) received are completely different from what was described or shown in the picture in cuura.space
All return requests must be approved by CUURA Space before proceeding with the following steps.
The return or exchange of a purchased product must be reported to the Customer Service team within 48 hours from the receiving date. The customer must provide pictures of defective / damaged item(s) and email us at email@example.com
. Any damaged or faulty claims after two (2) days of delivery will not be accepted as a refund.
For any returns requested due to manufacturing defects or our negligence, we will bear all incurring costs to ensure the customer receives the item(s) as per purchase order.
Missing / Damaged Goods
If the customer discovers missing/damaged goods upon inspection or within 48 hours, the customer can return the goods on the spot and contact our customer service team.
If the furniture is faulty and does not function as warranted during the warranty period, CUURA Space will either, at our discretion,
- Repair it to make it function as warranted, or
- Replace it with one that is at least functionally equivalent
- If (i) and (ii) is unable to be fulfilled, we will proceed for a return and refund
CUURA Space reserves the right to reject any returns if the product does not meet all of the above conditions and if it's no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
We reserve the right to amend these Terms and Conditions and our policies at any time at its sole discretion without prior notice. All amendments to these Terms and Conditions, including our policies will be posted on our website effective immediately. Your continued use of the website constitutes acceptance of the amended Terms and Conditions.
We offer a three year warranty on sofas and/or armchairs and/or bed frames against manufacturing defects. Warranty is applicable to the original owner effective from the date of delivery.
Other products, excluding sofas, armchairs and bedframes, will only be provided a 1 year warranty.
Paintings, rugs, faux plants, floor lamps and table lamps are not covered by any warranty.
|ITEM OR PART||WARRANTY DURATION|
|Sommni Mattress||10 years limited warranty|
|Frame, spring and webbed seating system used in Upholstered and Leather Sofa and Sofa Bed and Sommni Pillows and Sommni Bolsters.||3 years|
|Frame used in Dining Tables, Dining Chairs and Side Tables||1 year|
|TV Cabinets, Chest of Drawers - hinges, drawer mechanism||1 year|
What does this warranty NOT cover?
This warranty does not cover any loss or damage suffered by you or anyone else arising from:
- Daily or accidental wear and tear
- Modification of product that has not been authorised in writing
- Exposure to extreme temperatures (under sunlight) or humidity
- Misuse, negligence or abuse of the product
- Improper maintenance
- Unauthorised repairs
Products and parts not covered under this warranty
This warranty does not apply to:
- Fabric covers
- Leather covers
- Coated fabric covers
- Seating furniture made of rattan, bamboo, or other natural fibres
- Accent chairs
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in frames and seat and back cushions when used with the intended frames.
Order Cancellation / Amendment
- If the customer wishes to amend or cancel the order, please contact us by email within 2 working days from the order date. The customer is to provide their CUURA Space order number and the details of amendment they would like to make, and we will confirm once the amendment has been made.