Customer Experience Specialist

About Us:

FRWD is as an innovative e-commerce platform that has expanded its horizons to cutting-edge brick-and-mortar showroom, creating a seamless blend of digital and in-person experiences. Our dynamic and youthful team is driven by a shared passion for forward-thinking solutions that are fast, trendy, and always ahead of the curve. We don't just sell furniture; we offer transformations. From bold, interactive content on our IG and website to hands-on consultations in our showroom, we're committed to helping our customers reimagine their spaces. Our diverse team embodies creativity and excitement, making FRWD the go-to destination for everything from inspiring home makeovers to finding the perfect statement piece. 

Our DNA:

We live by our core values: Forward Thinking, Resilience, Willingness to Try, and Drive. These principles fuel our ambition to deliver spaces that speak to the soul. Ready to be part of something fresh and dynamic? Come join the FRWD family – where work is as fun as it is fulfilling!

The Role:

Are you passionate about sales and helping customers create their dream spaces? Do you thrive in a fast-paced, target-driven environment? Join us as a Customer Experience Specialist and play a key role in transforming homes with stylish furniture solutions!

What You’ll Do:

• Drive sales by understanding customer needs and recommending the best furniture solutions
• Achieve sales targets through upselling, cross-selling, and personalized service
• Manage the entire order process, from inquiry to delivery, ensuring a seamless customer journey
• Build long-term relationships with customers to encourage repeat business and referrals
• Maintain an engaging showroom environment, ensuring furniture is well-displayed and presentable
• Collaborate with sales, marketing, and logistics teams to improve customer experience and sales performance

What We’re Looking For:

• Sales-driven mindset with experience in retail, furniture, or interior design sales
• Strong communication and relationship-building skills
• Proactive and goal-oriented, with a passion for achieving targets
• Ability to provide expert advice on product specifications, customization, and care
• Energetic and customer-focused, creating a memorable shopping experience

Why Join Us?

• High Basic Salary + Attractive Commissions – Your hard work will be well-rewarded!
• Vibrant, Creative Work Environment – Be part of a team that loves design and innovation.
• Medical + Dental + Optical
• Transport Allowance
• Insurance Coverage
• Career Growth & Development – Gain experience and advance in the interior industry!
• Ongoing Learning & Upskilling – We provide training and development opportunities to help you succeed.

📍 Work Location: Bangsar – just a 5 to 10-minute walk from public transport!

If you’re excited about furniture sales and want to make a real impact, we’d love to hear from you! Send your resume to hr@aureasmedia.com or drop your resume here!